Crestwell’s company disclosure.
Public company-level information for Crestwell Private Office Limited: its licensed scope, payments, complaints and the details confirmed when an engagement begins.
Company information
One company statement. A clearer starting point.
This statement is about Crestwell Private Office Limited. Before Crestwell begins a financial-advice engagement, it will explain the likely scope, responsible adviser, costs and relevant arrangements in a way that relates to that engagement.
Crestwell at a glance
Legal name: Crestwell Private Office Limited
Trading name: Crestwell Private Office
NZBN: 9429053822697
FSP registration: FSP1013094
Financial Advice Provider licence: Crestwell holds a full Class 2 Financial Advice Provider licence granted by the Financial Markets Authority.
Licence scope and conditions: Crestwell’s official FSPR record identifies it as a licensed Financial Advice Provider. The current licence record and any applicable authorisation information can be checked on the Financial Service Providers Register.
Contact: info@crestwell.co.nz
Check the current public licence and registration record on the Financial Service Providers Register (FSPR) . You can also visit the Financial Markets Authority (FMA) .
Company boundary and scope
This statement applies to Crestwell Private Office Limited only. Individual public profiles describe a person’s role and background; they are not this company disclosure. If a client relationship transfers to Crestwell, we will confirm the responsible adviser, advice scope and current arrangements before advice begins.
Crestwell’s Class 2 licence permits regulated financial advice in the following general areas, subject to the current licence scope, adviser competence, product and provider availability, and the scope agreed for an engagement:
- Personal and business risk protection
- Mortgage and lending advice
- KiwiSaver and investment advice
- Financial and retirement planning
Crestwell may use arrangements with selected product providers. If advice is limited to particular providers, products or services, or a material limitation applies, we will identify that limitation and the relevant provider information when the nature and scope of your advice are known.
Important limitation: Crestwell does not provide legal advice. Where your needs include legal matters such as wills, trusts or powers of attorney, we will encourage you to work with a qualified legal adviser.
Before an engagement begins, Crestwell will identify the person responsible for the advice and provide the current information relevant to the advice, scope and arrangements that apply to you.
Fees, provider payments and other incentives
The way Crestwell is paid can depend on the advice and products involved. The following describes payment types that may be relevant; it is not a quote or a list of the specific arrangements that will apply to you.
| Payment type | When it may apply | What will be confirmed |
|---|---|---|
| Advice fee | Where a client fee is agreed for the scope of work. | The amount or calculation/estimate, timing and payment terms. |
| Provider payment or commission | Where an arrangement with a product provider applies to the advice or product. | The relevant provider, recipient, amount/value or calculation, timing and conflict-management information. |
| Other incentive or benefit | Where another relevant arrangement could affect, or reasonably appear to affect, the advice. | The nature of the incentive or conflict and the steps taken to manage it. |
When the nature and scope of advice are known, Crestwell will provide the applicable current information for your engagement. If information changes materially, we will explain the change at the required stage of the advice process. Read more in How we are paid.
Conflicts of interest
Financial advice can involve actual or potential conflicts, including where a fee, commission, provider payment or other incentive may be connected with the advice. The relevant conflicts and management steps depend on the advice, products and arrangements involved.
For your engagement, Crestwell will identify the conflicts and incentives that are relevant and provide the applicable management information at the required stage. You can ask us to explain any payment, provider arrangement or conflict in plain language.
Complaints and dispute resolution
If you are dissatisfied with any aspect of Crestwell’s service, please email info@crestwell.co.nz with “Complaint” in the subject line, or write to Complaints Officer, Crestwell Private Office Limited, Auckland, New Zealand.
We will acknowledge your concern and provide the current internal complaints-process information that applies to it. Any required financial-advice complaint information will be provided at the applicable stage of the process.
Where a complaint relates to a financial-advice engagement, Crestwell will provide the required financial-advice complaint and dispute-resolution information no later than 2 working days, unless the complaint is resolved to your satisfaction within that period.
External dispute-resolution scheme
Crestwell is a member of Financial Services Complaints Limited (FSCL) – a Financial Ombudsman Service. FSCL membership number: 9769.
If you are dissatisfied with the way we have handled a financial-advice complaint, we will provide the current internal-process and dispute-resolution information that applies to your complaint. You can also contact FSCL on 0800 347 257 or 04 472 3725, or write to PO Box 5967, Wellington 6140. FSCL’s current complaint information and contact details are available on the FSCL website .
Duties that apply to financial advice
Crestwell and the people who give financial advice on its behalf are required to meet applicable standards of competence, knowledge and skill; give priority to client interests; exercise care, diligence and skill; and meet applicable standards of ethical behaviour, conduct and client care.
For more detail about the financial advice disclosure regime, see the MBIE disclosure-requirements overview .
Public company information summary for Crestwell Private Office Limited. Review this information when material company, licensing, provider, payment or complaints information changes and before reusing any engagement-specific disclosure.