Disclosure Statement
Clear, current information about Crestwell's regulatory status, advice scope, and the disclosure commitments that apply to our service.
About Crestwell Private Office
Legal Name: Crestwell Private Office Limited
Trading Name: Crestwell Private Office
NZBN: 9429053822697
FSP Registration: FSP1013094
Registered Office: Auckland, New Zealand
Contact: info@crestwell.co.nz
You can search the official register on the Financial Service Providers Register (FSPR) .
The content on this website is general information only and does not constitute personalised financial advice. Personalised disclosures, including the information relevant to your engagement, are provided at the appropriate stage of our advice process.
Nature and scope of our financial advice
Crestwell Private Office Limited is a registered Financial Service Provider in New Zealand (FSP1013094). Our advice scope includes:
- Life insurance, income protection, trauma, and health insurance
- Investment products, including managed funds and portfolio investments
- KiwiSaver schemes
- Residential and commercial mortgages and lending
- Business insurance, including key person and buy-sell cover
- Financial planning and cashflow modelling
Important limitation: Crestwell Private Office does not provide legal advice. Succession and legacy planning services are provided in coordination with your qualified legal advisers, who are responsible for the preparation of wills, trusts, enduring powers of attorney, and other legal documents.
How we are paid
We are paid in the following ways, depending on the service provided:
| Service | Remuneration Type | Paid By |
|---|---|---|
| Insurance | Commission (initial and ongoing) | Insurer |
| Mortgages & Lending | Commission (initial and trail) | Lender |
| Investments / KiwiSaver | Commission or fee (disclosed per engagement) | Fund manager or client |
| Financial Planning | Fee for service (disclosed per engagement) | Client |
Specific remuneration amounts and rates will be disclosed to you in writing at the time advice is given, as required under the Financial Markets Conduct Act 2013.
Conflicts of interest
Crestwell Private Office is not owned by a bank, insurer, or investment manager. We may receive commission or other payments in some service categories, which can create conflicts of interest. We identify, disclose, and manage those conflicts as follows:
- We may receive higher commission from some providers than others. We manage this by recommending products based on suitability and merit, not commission rates.
- Some providers may offer volume bonuses or incentives. We disclose any such arrangements and ensure they do not influence our advice.
- Where a conflict cannot be adequately managed, we will decline to provide advice on that product.
We maintain a Conflicts of Interest Register, which is available on request.
Complaints process
If you have a complaint about our financial advice services, please contact us in the first instance:
Email: complaints@crestwell.co.nz
Post: Complaints Officer, Crestwell Private Office Limited, Auckland, New Zealand
We will acknowledge your complaint within 2 business days and aim to resolve it within 20 business days. If we are unable to resolve your complaint to your satisfaction, you may refer it to our approved disputes resolution scheme:
Financial Services Complaints Limited (FSCL)
Freephone: 0800 347 257 | Email: complaints@fscl.org.nz | Website: www.fscl.org.nz
We will provide the current complaints and dispute-resolution details before giving personalised financial advice.
Our duties to you
Crestwell Private Office and our Financial Advisers are bound by the following duties under the Financial Markets Conduct Act 2013:
- To give priority to your interests
- To exercise care, diligence, and skill
- To meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services
- To meet the standards of ethical behaviour, conduct, and client care set out in the Code
Related information
For a plain-language explanation of costs and provider payments, read How we are paid. You can also review our Privacy Policy and Terms of Engagement.
This website disclosure summary was last updated: August 2026. It will be reviewed when material regulatory information changes.